Giám sát Lễ tân ca đêm/ Night Front Office Supervisor

Handle guest inquiries, complaints, and emergency situations promptly and professionally during overnight hours.
Coordinate closely with Housekeeping to update room status and ensure accurate room availability for the next day.
Maintain accurate guest records, wake- up call requests, and special arrangements for early departures or airport transfers.
Welcome and assist late- arriving or early- departing guests with check- in/check- out procedures, ensuring accuracy and efficiency.
Supervise and oversee all front desk operations during the night shift, ensuring smooth, professional, and secure hotel operations.
Monitor hotel security during the night shift and work closely with the Security team to ensure guest and property safety.
Perform night audit procedures, including reviewing daily transactions, verifying postings, balancing room revenue, and ensuring the accuracy of financial reports.
Supervise and support night shift front office staff, ensuring adherence to hotel service standards and operating procedures.
Ensure compliance with hotel policies, financial control procedures, and brand standards at all times.
Prepare and submit night shift reports, including daily revenue summary, occupancy report, and incident log, to the Front Office Manager and relevant departments.
Reconcile cashier transactions, monitor billing accuracy, and resolve discrepancies before system close.

Ability to work under pressure and flexible shifts, including weekends and holidays
Leadership skills and the ability to motivate and manage a small team.
Well- groomed appearance, professional manners, and friendly personality
Good communication skills in English (other languages like Chinese, Korean, or Japanese are a plus)
Minimum 2 years of experience in Front Office, with at least 1 year in a supervisory or senior front desk role
Proficient in hotel PMS (Property Management Systems) such as Opera, eZee, Smile, etc.
Strong problem- solving skills, guest- oriented attitude, and a sense of responsibility
College or Bachelor’s degree in Hospitality Management, Tourism, or related fields

Holiday and Tet Bonuses in accordance with Vietnamese labor laws.
Annual leave as regulated by the Labor Code.
Attractive Salary
Translation: Commuting allowance policy- Applicable to employees with permanent residence in Phu Quoc.
Housing allowance policy- Applicable to employees whose permanent residence is outside Phu Quoc
Friendly Work Environment – Supportive team, open communication, and strong company culture
Full Insurance Coverage – Social, health, and unemployment insurance in compliance with labor laws
Professional Development – Training opportunities and clear career advancement paths
Meals Provided

Cập nhật gần nhất lúc: 2026-03-02 02:40:02