[NOVOTEL PHU QUOC RESORT] Front Office Attendant - Nhân viên Lễ tân

• The Guest Service Agents performs their functions within the framework defined by the norms of Management.
Administration Responsibilities
• To ensure that all guests are provided with concise information concerning the services and facilities provided by the hotel.
• Ensures the arrangement of front office document is corrected.
Personnel Management
• Read initial and follow up on daily log- book.
• Makes and confirms reservations. Posts charges such as room, or telephone, to ledger.
• Keep desk area organized. Maintain desk area décor, appearance and supplies on a daily basis.
• Assists with the completion of front desk projects as determined by the Manager.
• Communicate with other departments regarding group and VI P check- ins.
• Full attention of daily briefing/log- books and report to work on time.
• Develop a thorough of room status, types of room and room locations.
• Keeps records of room availability and guest’s accounts. Computes bill, collects payment, and makes change for guests.
• Daily check room keys and delivery all guest messages, faxes, and parcels.
• Answers inquiries pertaining to hotel services.
• Ensure cleanliness of working area and equipment.
• Stay up to date on room rates, packages, discounts and contract.
• Be punctual in reporting to work shifts.
• To be required to do other duties and special projects as assigned by the GSA Supervisor
• Greets, Smiles "WAI" and registers guest with courtesy and care
• To answer the telephone promptly and courteously.
• Established and maintain good relation and politely to all guest and staff.
• Post transaction to the guest account.
• Handle guest check in/out efficiently and friendly with professionally manner
• Report any office equipment malfunctions to the proper maintenance.
• Provides guests with the most accurate and up to date information at all times.
• Monitor and maintain supplies for the front desk and the Manager as needed.
• Ensure GSA understand & achieve all department / hotel target ( Royalty program, up selling, GSS )
• Register guest and assign room according to the guest requirement.
• Transmits and receives telephone messages.
• Knows the hotel product and hotel facilities.
• To sell rooms in a manner designed to maximize revenue and occupancy with guest satisfaction.
• Maintains Key inventory. Track key checkouts and make sure key core changes are requested as needed.
• Maintains all front desk logs, including equipment checkout, packages, cash, etc.
Human Relation and Training
• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
• Use own supervision skills effectively to encourage and motivate staff.
• Maintains a very good reputation for the hotel and assist to increase the overall profitability of the hotel.
• Attends all training sessions as scheduled.
• Assist in informing all concerned for new information or amendment. So they can be aware and prepares.
• Be understanding and supportive, encouraging and helpful to all sub- ordinates.
Relations
• Maintain a close working with Reservation, Telephone Operator, Bellman, Housekeeping, Engineer, Restaurant/Bar, Sports etc.
• Report direct to Guest Service Agent Supervisor
Technical Responsibilities
• To performing excellence job. Ensure efficient handling front desk task.
• To ensure all computer at front desk are in good condition.

Education: Degree or Certificate in Hospitality Management, Tourism, or Languages / Có bằng cấp hoặc chứng chỉ về Quản trị khách sạn, Du lịch hoặc Ngôn ngữ.
Team Spirit: Enthusiastic team player with a high sense of responsibility and adaptability / Có tinh thần đồng đội, trách nhiệm cao và thích nghi tốt với môi trường làm việc.
Experience: Prior hotel experience is a great advantage; we also welcome fresh talents with a passion for hospitality / Có kinh nghiệm khách sạn là một lợi thế lớn; chúng tôi cũng chào đón các bạn mới tốt nghiệp có đam mê với ngành dịch vụ.
Attitude: Positive, proactive, and always showing a warm, welcoming smile to guests and colleagues / Tích cực, chủ động và luôn mang nụ cười ấm áp đến với khách hàng cũng như đồng nghiệp.
Brand Knowledge: Familiarity with Accor standards or the ALL loyalty program is a wonderful plus / Quen thuộc với tiêu chuẩn Accor hoặc chương trình ALL là điểm cộng tuyệt vời.
Languages: Good English communication skills; proficiency in a second foreign language is a major advantage / Kỹ năng giao tiếp tiếng Anh tốt; biết thêm ngoại ngữ thứ hai là một lợi thế lớn.
System: Experience using Opera PMS is highly preferred / Biết sử dụng phần mềm Opera là một lợi thế.

13th- month salary & extra bonus: Thưởng lương tháng 13 & Thưởng theo kết quả kinh doanh.
Gasoline Allowance: Phụ cấp xăng xe hàng tháng.
3 meals per day: Cung cấp 03 bữa ăn mỗi ngày tại nhà ăn nhân viên.
AccorHotels room rates benefit: Chế độ ưu đãi giá phòng tại các khách sạn thuộc tập đoàn Accor trên toàn thế giới.
Training programs from AccorHotels Academy: Các chương trình đào tạo chuyên sâu từ Học viện AccorHotels.
Activities: Các hoạt động gắn kết: Sinh nhật, Tiệc cuối năm, Câu lạc bộ bóng đá, bóng chuyền...
International working environment: Môi trường làm việc quốc tế chuyên nghiệp.
Attractive salary + service charge: Mức lương hấp dẫn + phí phục vụ (Service charge).
Housing Allowance / Free Accommodation: Phụ cấp nhà ở hoặc cung cấp chỗ ở tại Heartist House.
Relocation Allowance: Hỗ trợ chi phí nhận việc.

Cập nhật gần nhất lúc: 2026-07-06 15:55:02