Giám Sát Tư Vấn Bán Hàng Qua Điện Thoại (Telesales Supervisor)

OPERATIONS
● Quality control with QA
● Fining the gaps in process and offering the best solutions to improve agent’s performance
● Reporting issue/performance to OM
● Flexible for daily task.
● Support OM in operation
● Review/Feedback SOP, process to OM.
● Process designer and continuously implement new or innovate existing processes to improve KPIs, Customer experiences, Efficiency performance.
● Training/Coaching knowledge with QA
● Identify risks and provide immediate action plans during sudden incident
● Manage team to hit KPI & control quality
● Forcasting the volume of workload daily & peak period and design plans to overcome but still maintain good KPIs.
TEAM DEVELOPMENT
● Help all members work in teamwork
CLIENT RELATIONSHIP
● Coordinate with other teams/ departments to achieve business’s goals

● At least 02 years of management experience (Supervisor level), ability to handle multiple tasks while staying organized
● Graduation from College.
● At least 4 years experience of team management
● Good at English

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-07-30 23:50:03