Giám Sát Tư Vấn Tuyển Sinh_Relationship Supervisor

Planning
- Plan for monthly, quarterly, yearly to train/coach staff in department;
- Plan and work with CM/GCM for weekly, monthly, quarterly and yearly activities to drive sales and re- sales;
New sales management
- Monitor sales and re- sales performance daily;
- Weekly and monthly sales and re- sales planning;
- Co- operate with other training centres to maximize sales and re- sales for the company;
- Monitor telesales activities at centre;
- Review sales and re- sales performance weekly and set plan for upcoming week(s);
- Follow up bookings daily;
- Monitor conversion rate (visitors – placement tests- sales) daily;
Customer satisfaction
+ Customer service
- Support in events organized/planned by the company;
- Verify customers requests relating to saving fee, class transfer, refund, etc;
- Verify special offer or discounts;
- Handle customers’ feedbacks/complaints;
- Propose events, activities for centre when necessary;
- Monitor sales and care team in their customer care tasks to make sure the services are professional;
+ Coaching and training
- Sales and Care Development;
- Conduct Workshop/Training for sales and care team;
Centre Operation
- Observe/monitor to make sure EP’s performance is accurate and professional;
- Check ERP to make sure every process is applied correctly;
- Arrange staff working schedule;
- Monitor to make sure EP follow policies, procedures, instructions, internal regulations and standards;
School contract
- Monitor school contract to make sure deliver good service to the students;
- Visit school to build relationship;
- Follow up payment at school;
Marketing
+ Local MRK
- Prepare and organize all local marketing event at centre;
+ ELT activities
- Support all ELT activities at centre;
Reporting
- Check Unearned Revenue Reports and take immediate action for any “Outstanding Payment” cases;
- Verify weekly and monthly ILA account report;
- Verify weekly monthly new sales and re- sales report;
- Corporate report;
- Verify Non- standard Working Hours Report;
- Complete reports: weekly, monthly or as required;
CM/GCM Delegation
- Support CM/GCM in centre performance financial KPIs: new sales, revenue;
- Work with HO departments and training centres, when necessary;
- Work with local authorities, landlord, schools, clients, when necessary;
- Support in cost control: utilities, paper, stationery, resources;
Account management
- Assign account to EP;
- Manage account lost of each EP;
- Monitor all account at the centre to ensure good service;
- Transfer account on time if any issue happened.

Qualifications
- Experience in supervision position;
- Experience in working in administration and customer services. Sales experience is preferable;
- University degree, major in English;
Skills
- Good analysis & problem solving skill;
- Basic knowledge in finance;
- Good leadership and management skills;
- Be able to well manage and organise the job;
- Be careful and details;
- Training, delegation & coaching skill;
Language
- Good communication skills both in English and Vietnamese;
Computer
- Good MS Office skills (Word, Excel, Access...);
Other requirements
- Be able to work on shift;
- Be able to travel to another centre as request.

Chances for promotion and transfer.
Private insurance will be provided for official staff;
14 day- off per year along with other benefits according to the company&039;s regulation;
Insurances fully provided;
An active, professional, dedicated working environment with experienced managers and friendly colleagues;
Bonding trips and events;
Competitive salary;
Discount up to 90% English tuition fees for staff and close relatives;

Cập nhật gần nhất lúc: 2024-01-23 11:40:17