Operations duties
Merchandise management
- Supervise General Staff to ensure:
• Price checking on POS/SST and changing price label (if necessary) is completed before store opened.
• All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally.
• Merchandise is fully replenished, in good conditions & quality.
- Attend bi- annual Stock Take as scheduled.
- Manage stock inventory and repeat order when inventory drops to a specific level. Return and exchange damaged goods.
- Support Foodline with monthly Stock Take as directed by supervisor.
Non- merchandise management
- Supervise General Staff to ensure:
• Sales floor is kept clean & tidy
• Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions
• Fire safety procedure is carried out properly
- Order POP, execute POP exhibition, check POP to ensure correct and adequate information.
- Execute store opening & closing
- Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager.
Omni channel Operation
- Control stock inventory for Omni sales.
- Report and ensure correct related figure data
Customer service
- Handle customer complaints raised by Group Leader(s), difficult and complicated sales.
- Follow Company&039;s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers).
- Provide good customer services to encourage "plus selling". Be polite and listen alternatively to customer needs.
- Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc.
Sales and Profits
- Provide every day sales figure of concess counter for promoters. changes/improvement in merchandise assortment, quality and quantity.
- Co- ordinate with Suppliers to execute promotion schemes.
- Identify low sales items and not good quality. Estimate consumer demands and advise merchandising dept.
- Support cashier in return/exchange merchandise as required.
- Keep records of purchase orders, sales. Report periodically about top sales, promotion sales results, market survey/competitor survey.
Manpower management
- Ensure General Staff and Promoters&039; attendance and attire.
- Regularly train and motivate subordinates in daily works.
- Plan and prepare duty roster, shift plan and assign subordinates on duty.
- Identify and reduce unnecessary tasks to increase staff productivity..
- Ensure sufficient manpower during business in ad- hoc situations.
- Approve duty roster, shift plan raised by Group Leader(s).
- Be responsible for General Staff&039;s performance.
- Identify potential staff for succession planning purposes.
- Build and promote team work spirit.
Rules and Regulations
- Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations.
- Follow all working procedures, the company&039;s policies, rules and regulations.
Other duties
- Opening & closing Store.
- Other tasks or responsibilities as assigned by direct Division Leader, Operation Deputy Manager/ Manager, General Manager.
- Support other departments as necessary.
