Global Service Desk

Job Overview:
In this role you will be expected to efficiently and effectively manage the day- to- day tickets, ensuring that all work is recorded, updated, and resolved in line with the teams policies.
The Global Service Desk Team Member will be a part of service desk technicians team. The team is primarily an L1 support team providing incident and request management to a global business.
Duties & Responsibilities

Onsite and Remote issues troubleshooting
Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
Level 1 Support around:
Windows Administration:
Office equipment like Printers, Scanners, Multi- Function Print devices.
Microsoft 365
iOS and Android Enterprise
Computer hardware (laptops, screens, peripherals, docking stations etc.)
And other systems or applications based on Standard Operating Procedures
Level Work on system and support documentation.

Yêu cầu công việc

Required Skills and attributes

Ability to work unsupervised using own initiative.
Experience working as a support technician in an L1 or L2 capacity.
Accuracy and attention to detail, with good prioritizing skills
At least 1 year of experience in working as help desk supporter.
Excellent communication skills, with a customer- oriented approach, languages:
English – C1 or equivalent level

Nice to have

Microsoft Endpoint Management certification
ITIL certification.

Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection."

Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world- class NPS by its global client base.
We act with precision, connect people to the right information, and turn data into insights for better outcomes. Discover how our dedicated team at SPS makes an impact that matters by visiting .
SPS is a leading technology- driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting- edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.
Joining SPS Vietnam today, you can enjoy:
+ Competitive and performance- oriented remuneration system
+ Private medical care for you and your family,
+ On- going training and development plan
+ Professional and challenging working environment.
+ Promotion & bonus opportunities

Cập nhật gần nhất lúc: 2025-10-21 10:05:02