Global Service Desk

Provide L1 end user support, analyzing and fixing issues where appropriate or escalating when required.
Onsite and Remote issues troubleshooting
Level 1 Support around
Windows Administration:
Microsoft 365
Office equipment like Printers, Scanners, Multi- Function Print devices.
And other systems or applications based on Standard Operating Procedures
iOS and Android Enterprise
Computer hardware (laptops, screens, peripherals, docking stations etc.)
Work on system and support documentation.

At least 1 year of experience in working as help desk supporter.
Accuracy and attention to detail, with good prioritizing skills
Ability to work unsupervised using own initiative.
Experience working as a support technician in an L1 or L2 capacity.
Excellent communication skills, with a customer- oriented approach, languages:
English – C1 level or equivalent.

Nice to have

Microsoft Endpoint Management certification
ITIL certification

* Notes: “By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection.”

What are you waiting for? Join our international team today!
SPS is a leading technology- driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting- edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges.
Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world- class NPS by its global client base.
We act with precision, connect people to the right information, and turn data into insights for better outcomes.
Great Benefits:

Meal & Parking Allowances
Salary attractive up to 2700 USD and bonus package (13th salary, KPIs bonus up to 3- month salary)
At least 12+ annual leave
Personal accident & health- care
Company trip, Team building, Sports
Flexible working time

Advance your career:

Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
We provide you with support to sharpen your skills and knowledge for further steps in your career path

Break your limits:

The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.

Go Global:

The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.

Notes: Only suitable candidates will be contacted and invited to participate an interview.
By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND- CP on personal data protection

Thời gian làm việc: Thứ 2- Thứ 6 (từ 08:00 đến 17:48)

Cập nhật gần nhất lúc: 2025-09-25 14:20:03