Grand Service Agent

Educated and trained on emergency procedures executing them calmly and efficiently.
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Accurate, professional, , friendly and courteous on all guest calls.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Receive and administer wake up calls in a warm and timely manner.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Be well versed on city attractions and able to give directions.

Exceptional and professional communication skills, both oral and written.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Microsoft Office knowledge is preferred.
One year working experience is preferred.
Vocational School Certificate is preferred.
Must present a well- groomed appearance.

Organized, can multi- task, good problem solving skills and detail- oriented.
Địa điểm: Bà Rịa- Vũng Tàu
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Ngành nghề: Nhà hàng / Khách sạn
Kinh nghiệm: 1 Năm

Yêu Cầu Công Việc

One year working experience is preferred.
Vocational School Certificate is preferred.
Exceptional and professional communication skills, both oral and written.
Microsoft Office knowledge is preferred.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Must present a well- groomed appearance.

Organized, can multi- task, good problem solving skills and detail- oriented.

- Đào tạo
- Chăm sóc sức khỏe
- Chế độ bảo hiểm
- Đồng phục
- Xe đưa đón

Cập nhật gần nhất lúc: 2024-12-21 08:10:03