Grand Service Agent (Korean/Chinese Speaking)

Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Educated and trained on emergency procedures executing them calmly and efficiently.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Receive and administer wake up calls in a warm and timely manner.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Accurate, professional, , friendly and courteous on all guest calls.
Be well versed on city attractions and able to give directions.

Vocational School Certificate is preferred.
One year working experience is preferred.
Microsoft Office knowledge is preferred.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Exceptional and professional communication skills, both oral and written.
Must present a well- groomed appearance.

Organized, can multi- task, good problem solving skills and detail- oriented.

Chế độ bảo hiểm, Xe đưa đón, Đồng phục, Chăm sóc sức khỏe, Đào tạo, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-10-17 15:45:03