Grand Service Agent (Korean Or Mandarin Speaking)

Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
Accurate, professional, , friendly and courteous on all guest calls.
Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Educated and trained on emergency procedures executing them calmly and efficiently.
Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
Provide excellent guest service in handling high call volume while being proficient in the computerized system.
Be well versed on city attractions and able to give directions.
Receive and administer wake up calls in a warm and timely manner.
Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.

Fluently in speaking Korean or Mandarin
One year working experience is preferred.
Exceptional and professional communication skills, both oral and written.
Must present a well- groomed appearance.
Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
Vocational School Certificate is preferred.
Microsoft Office knowledge is preferred.

Organized, can multi- task, good problem solving skills and detail- oriented.

• Bonus by individual ability and company’s performance.
• Dynamic and sociable working environment.
• Having chances to get attractive company bonus every month/year
• Company trip once a year + Joining party
• Social insurance, health insurance, unemployment insurance and other benefits
• Salary and position is reviewed 1 time a year

Cập nhật gần nhất lúc: 2024-04-03 11:54:43