Guest Experience Expert/ Nhân viên lễ tân - Chinese Speaking

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (enter brand specific programs) to resolve issues, delight, and build trust.
Process Check- in/Check- out.
Welcome and anticipate guests&039; service needs, address guests&039; service needs in a professional, positive, timely manner and follow up with guests to ensure their requests or problems have been met to their satisfaction.
Assist other colleagues to ensure proper coverage and prompt guest service.
Deliver items as per requested, arrange transportation.
Assist with guests’ luggage, keep for storage or handle items to be delivered by the porters when necessary.
Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Able to use PMS to look up details and place profile/booking notes.

Work independently, good judgment, initiative taker Strong communication and organizational skills.
Excellent communication skills- Fluent in oral/written Chinese and English
Well versed with Hotel organization and policies.
Acts in a professional and diplomatic manner. Is open and approachable, empathetic and culturally sensitive, confident.

A lot of opportunities for training, development and internal promotion.
Great discount on room rate and F&B for associates, family and friends.
Service charge, full insurance, healthcare plan and 24 hours insurance.

Cập nhật gần nhất lúc: 2026-01-03 17:15:03