Guest Experience Maker (Russian Speaking) (Butler) | Nhân viên Chăm sóc Khách hàng (Tiếng Nga)

Carrying out villa inspection and set up the amenity for arrivals. Always respect the amenities policy and honor the guest’s benefits.
Always keep the hygiene and cleanliness of work area, equipment and material.
Ensure all reports are accurate and distributed in a timely manner. Guest updates are detailed and fully transferred to Opera system.
Handling all guests’ requests are quickly and efficiently. Liaise with other departments to make sure all requirements of the guests are met.
Learn about the guest’s preferences, habits, hobbies through day to day interaction in order to delivery a tailor made service for the guests.
Maximize room occupancy and use up- selling techniques to promote Resort services and facilities.
Stay up- to- date with current information and data of the Resort products and services including villa types, rates, features and facilities, F&B outlets and promotions, spa and wellness activities and all other services
Develop a close and harmonious working relationship within the department as well as the Resort.
Suggesting creative ideas and initiatives to enhance guests’ experience.
Ensuring that all accounting and legal procedures are carried out in accordance with the resort policy.
Perform check- in with full or brief orientation of the Resort and the villa depending on guest’s need. Perform check- out when the receptionist is busy.
Be knowledgeable about the Resort and the island in order to carry informative interaction with the guests and make recommendation when necessary.
Providing a personalized service for the guest and monitor their satisfaction as a main key contact during their stay.
Ensuring correspondence is checked beforehand and guest is googled before arrival. Any special attention, email should be sent out to relevant departments and management.
Stay up to date of guest’s daily activities to assist them and facilitate where needed.
Cross check with Gem Supervisor the villa allocation to ensure the villa is assigned in a most suitable for the guest base on their preferences and special requests.
Handling guest complaints, inquiries, and comments, log them and initiate appropriate action and follow up. Ensuring extra attention on sunshine guests

Willingness to learn new skills and work hard.
One year of experience in a similar role in a high end resort.
Ability to work under pressure.
Completed High School education is required.
Hospitality degree from a recognized hospitality school preferred.
Good command over written and spoken English.
Knowledge of Front Office Department procedures.
Dealing with high end guests.
Ability to communicate effectively in Russian is required.
Flexible working hours with extra hours requires.
Advanced Opera PMS system and POS.

Annual Home leave ticket support
Uniforms and Laundry Service provided
100% salary in 2- month probation
Social Insurance on 100% salary
Accommodation provided
Relocation allowance to all positions provided
7 personal accident enrolled from starting date
Duty Meals and Transportation provided
2,400,000 VND monthly allowance
Worldwide learning & Career Development with Six Senses & IHG

Cập nhật gần nhất lúc: 2026-01-19 14:50:02