Guest Experience Manager

To conduct Guest Experience Review/ Quality Committee meeting
To conduct lobby inspection in order to guarantee arquitecture sense perception (sight, smell, sound, touch and taste) and everything in place and correct order.
To focus on sustainability actions / CSR, environmental, social and cultural
To greet VIP’s and returning guests and guarantee the link between them and GM.
To get the following day arrival list to check VIP’s and repeating guests.
To check Market Metrix monthly reports, prepare presentation for HOD’s establishing action plans.
Compile the relevant information and necessary reports to Area GEX Manager.
To follow up on Area GEX Manager Action Plan
To check the Market Metrix surveys and take the appropriate action.
Incident/complaint management of the day (if applicable) personally or by e- mail/phone.

- Have excellent communication, analytical, and interpersonaL skills.
- At least 2 years of experience with the similar position in the international hotel
- Local candidate with excellent English communication (both written and oral communication)
- Specialist Degree, at least bachelor’s degree in public relations, Hospitality, Mass Communication, Marketing (or similar studies)
- Customer Service Skill and strong knowledge of Microsoft Office

- Great training course
- Professional and friendly working environment
- Negotiation salary + service charge+ allowances
- Annual salary increase + Insurance

Cập nhật gần nhất lúc: 2024-04-01 17:45:28