Guest Experience Officer

- Responds to guest needs and resolves related problems.
- Report to Guest Experience Supervisor.
- Cooperates, coordinates and communicates with other hotel departments as required.
- Supports and assists departments at peak periods, especial Front Office.
- Welcomes customer, receive comments from customer; answer all customers’ questions concerning our service and further information.
- Promotes inter- hotel sales and in- house facilities.
- Analyses and approves discounts and rebates.
- Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
- Be responsible for facilitating efficient communications for both guests and staff within the hotel and for external communications.
- Communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
- Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

- Good teamwork spirit.
- Experience at the same position is an advantage
- Good appearance, strong in English (both communicating & writing)
- Be guest services orientated.
- Good communication skill.
- Opera system skill.

• Full salary and service charge in probationary period.
• Opportunity to attend training course and develope career at Melia Hotels International.
• Professional working environment.

Cập nhật gần nhất lúc: 2024-12-09 01:05:02