Guest Relation Manager ( Korean Speaking)

Job Summary
Maintain accurate guest profiles and preferences in the hotel system.
Build positive relationships with guests and anticipate their needs.
Welcome and assist Korean- speaking guests during check- in, stay, and check- out.
The Guest Relation Officer (Korean Speaking) is responsible for delivering exceptional guest experiences by providing personalized services to Korean- speaking guests throughout their stay. The role acts as a key liaison between guests and hotel departments to ensure guest satisfaction and loyalty.
Promote hotel facilities, services, and local attractions to guests.
Coordinate with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
Follow hotel standards, policies, and procedures at all times.
Key Responsibilities
Provide personalized guest services and ensure all guest requests are handled promptly and professionally.
Assist with VIP arrivals, room inspections, and special arrangements.
Handle guest inquiries, feedback, and complaints effectively, ensuring satisfactory resolutions.

Previous experience in Front Office, Guest Relations, or Customer Service is preferred.
Communication and relationship- building skills
Competencies
Positive attitude, professional appearance, and ability to work in shifts.
Qualifications
Cultural awareness and sensitivity
Proficient in Microsoft Office and hotel management systems is an advantage.
Teamwork and collaboration
Multitasking and organizational skills
Fluent in Korean and English (spoken and written).
Customer- focused attitude
Excellent problem- solving and guest service mindset.
Strong communication and interpersonal skills.
Attention to detail
Bachelor&039;s degree or diploma in Hospitality Management, Tourism, Languages, or related field.

- Attractive Benefit & salary

Cập nhật gần nhất lúc: 2026-07-06 19:50:03