Guest Relation Manager

- Conducts shift briefings to ensure hotel activities and operational requirements are known
- Supervise Front office operations during assigned shift including:
- Review daily arrival guest and arrange in room check in guest
- Liaise with Room Service and Housekeeping to set up VIP Amenity at the right time
- Check the Daily Function and assign Guest Relations accordingly
- Prepare Weekly VIP arrival and noted any high paying guest amentity
- Follow up and resolve Guest’s trace
- Update and Maintenance of guest’s profile
- Efficient check in and checkout proces
- Communicates, Coordinates and coordinates with other departments as required Front Desk, Concierge, and Bell desk

- Working knowledge of local area networks and Microsoft Windows
- Good writing skills
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

- Provide uniforms and meals
- Attend employee events such as Honor Ceremony,…
- Enjoy insurance according to labor law
- Receive monthly service fee including probationary period
- Professional working environment
- Enjoy holidays and Tet

Cập nhật gần nhất lúc: 2024-06-08 21:50:04