Guest Relation Officer

-Welcome guests during check-in and giving a found farewell to guest while checkout;
-Managing lobby area/showroom, serving water and receiving requests from customers/visitors;
-Direct customers/visitors to the appropriate person and office;
-Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest;
-Answer, screen and forward incoming phone calls;
-Receive, sort and distribute daily mail/deliveries;
-Handling guest complaints and concerns in an efficient and timely manner to provide excellent customer service;
-Coordinating and multi-tasking job duties in a busy environment.
-Research product knowledge to share to customers information regarding brands, services, etc.
-Respond and resolve any problems which customers may be experiencing;
-Review and respond to customer complaints and report to manager if necessary;
-Maintain all guest portfolios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile;
-Supervise & co-ordinate with housekeeping for clearing of showrooms;
-Follow the house rules and policies laid down by the management;
-Consciously and continuously strive to better skills and increase knowledge;
-Maintain an excellent relationship between all the members of the team and other sections

- Associate’s or bachelor’s degree in Hospitality/Business Administration or related field;
- Good communication in English;
- Excellent telephone manner and customer service skills;
- Able to contribute positively as part of a team, helping out with various tasks as required;
- Willingness to work overtime/weekends (if requested) and learn new skills;
- Must be guest service focused and a team player;
- Positive attitude and outgoing personality is essential;
- Personable, enthusiastic, self-motivated and able to work independently;
- Observant, strong interpersonal skill, discriminating and detail-oriented.
- Have potential to be trained in sales