Guest Relation Officer

Assist and process all in-house requests and needs from all departments
Be able to use pagers, radios and two way communications systems
Log telephone repair and emergency reports with appropriate tracking codes in computer
Handle guest and administrative message service
Provide callers with hotel information and maintain and update information files
Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment
Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns
Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc
Keep abreast of current information
Do the inventory control and issuance of keys, radios and pagers
Up-sell hotel services, use guests’ name, verify requests and maintain a positive “can-do” attitude and tone of voice at all times
Be familiar with, inspect, and maintain all Guest Services office equipment
Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met
Prepare all Guest Services reports

Bachelor Degree in any field
Good health, mature and pleasant personality and neat appearance
Minimum 3 – 5 years of experience in similar position preferably in hospitality business
Able to cope with pressure
Proficiency in English and computer literate

- Hổ trợ bữa cơm ca theo quy định của khách sạn.
- Chế độ thưởng và phúc lợi nhân viên tốt tùy theo năng lực.
- Tham gia các khoá đào tạo, huấn luyện do Khách Sạn tổ chức.
- Chế độ Bảo hiểm xã hội đầy đủ;

Cập nhật gần nhất lúc: 2021-06-16 03:39:02