Guest Relation Officer

Possess detailed knowledge about the hotel and the surrounding city
Monitor VIP guest movements and ensure completion of pre- registration formalities for them
Courteously attend to guests promptly address their requests and queries
Allocate rooms to arriving guests based on their preferences
Collect guest feedback forms and take immediate service recovery actions when necessary

Enthusiastic, energetic, honest
Proficient English communication skills
Professional grooming and manners
Certification or relevant field of study related to tourism, services

11 public holidays and 12 annual leave days per year
Entitlement to insurance as per laber law
Professional working environment
In addition to the basis salary, entitlement to monthly service charges even during probationary period.
Provision of uniforms and meal allowances
Attending employee events such as Employee Recognition Day,…
Tet and holiday bonuses

Cập nhật gần nhất lúc: 2024-07-03 09:25:04