Guest Relation Officer - Danang Marriott Resort & Spa

Attend to special guests and answer their inquiries
Ensure compliance with health and quality standards
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to the Manager when needed
Help prepare welcome folders with collateral
Provide information about amenities, areas and venues and promote services
Review arrival lists to welcome guests
Anticipate guest needs and build rapport with customers

1+ years of guest relation officer experience preferred.
High school diploma or suitable equivalent.
Outstanding written and verbal communication skills.
A customer- oriented and professional attitude
Familiarity with hospitality industry standards
Available to work shifts, over weekends, and on public holidays.

24 accident insurance
Follow the government social insurance, health insurance, unemployment insurance
Join in hotel activities
Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Training opportunities for career development
Annual Leaves

Cập nhật gần nhất lúc: 2024-03-27 11:13:19