Guest Relation Officer (Fluent in Chinese) /Nhân viên Quan hệ Khách hàng (Thành thạo tiếng Trung)

As a Guest Relation Officer, you will be the face and heart of the guest experience creating warm welcomes, meaningful connections and unforgettable moments for each and every guest.
La Veranda Resort Phu Quoc- MGallery a member of the Accor group, is seeking a passionate and service driven Guest Relations Officer to join our boutique beachfront retreat.
Where every detail tells a story- including yours
If you are enthusiastic about hospitality, fluent in Chinese and English and dedicated to going above and beyond, we invite you to become part of our MGallery story.
Key Responsibilities:

Share daily updates on VIPs and return guests, and weekly updates on VIPs, groups with department heads.
Maintain cleanliness and uphold grooming standards.
Coordinate effectively with Front Office, Housekeeping, F&B, Sales, Spa, and other departments to meet guest expectations.
Update guest profiles (including email) in the Smile System and record monthly guest feedback.
Handle guest requests, preferences, and special occasions with care and efficiency.
Monitor bell and driver service in collaboration with the Receptionist.
Greet VIP guests and manage airport arrivals and departures.
Conduct daily room inspections and ensure VIP rooms and amenities are properly arranged.
Ensure strict compliance with hotel safety, hygiene, and HACCP policies.
Provide warm, professional, and personalized service to all guests.
Stay informed about room types, rates, promotions, and hotel services.
Attend mandatory training and uphold operational standards.
Support Reception with check- in/check- out procedures when needed.

Familiarity with property management systems (Smile system knowledge preferred).
Well- groomed, positive attitude, and team- oriented mindset.
Strong interpersonal and communication skills.
Fluent in Chinese and English
Previous experience in Front Office, Guest Relations, or similar customer service role in hospitality.
Ability to work independently and make sound decisions.
Significant experience in a customer- service position, 1- 3 year experience on the same position.

Phí phục vụ hàng tháng theo doanh thu/service charge monthly based on revenue
Cơ hội làm việc với nhiều khách sạn khu nghỉ dưỡng của Accor ở Việt Nam và trong khu vực/Opportunities working at other Accor hotels /resorts in Vietnam and other countries
Được cung cấp nhà ở, 3 bữa ăn/ngày/Housing, 3 meals per day
Môi trường làm việc chuyên nghiệp, quốc tế/Professional and International working environment
Mức lương cạnh tranh/Competitive salary
Bảo hiểm xã hội theo quy định của pháp luật/Social insurance according to law

Cập nhật gần nhất lúc: 2025-06-28 04:45:02