Guest Relation Officer (Korean speaking) - Local and Expat - Nhân viên chăm sóc khách hàng (nói tiếng Hàn Quốc)

DUTIES AND RESPONSIBILITIES / NHIỆM VỤ VÀ TRÁCH NHIỆM
• Perform any other duties which may be assigned by the management from time to time.
• Assist in promoting and upselling the resort’s products and services
• Check the guest birthday list on daily basis for preparation of birthday cards and cakes to guests
• Keep a visible and active presence in the lobby and communitcate with guests in the resort
• Read daily arrival and departure report, Duty Manager logs and any updated hotel information
• Taking care of VIPs guest from pre- arrival to departure by inspecting room, welcoming, getting feedback during stay, farewell, preparing amenity etc
• Assist in facilitating smooth and pleasant check- out by conducting billing check prior to VIP departure
• Make courtesy calls, provide assistance and arrange amenity for illness guest.
• Report duty on time in full uniform. Be smart and well groomed at all time and maintain a friendly cheerful attitude
• Other tasks shall be assigned by management team.
• Preview following days VIP arrivals and prepare the arrivals
• Aware and familiar with measures and procedures to follow during emergency situations
• Ensures that all repeat guests are received personalized service and recognition upon arrival
• Familiar with the hotel’s policies and procedures, product, service, rates, special events, city and local information and promotes such whenever possible
• Handles guest’s complaint or requests to ensure immediate follow up
• Preparing and checking all VIP folder including registration card, key card registration card and welcome kit
• General understanding of the Front Office and House Keeping operations in regards to guest accommodation

GENERAL REQUIREMENT FOR THE POSITION / YÊU CẦU CHUNG
• Responsible for welcoming guests, handling their complaint and queries, making their stay as comfortable and enjoyable as possible. VIP room / villa inspection in order to achieve guest’ satisfaction.
 At The Anam we wish our guests to feel special and well taken care of which means we need you to:
• Proficient in the use of Microsoft Office and Front Office System
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Able to speak, read and write English
• Be charming by being approachable, having confidence and showing respect.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 1 year experience in front office / guest services operations / customer service preferred, or an equivalent combination of education and experience.
• Excellent communication skills to both external and internal guests

- Compensation &
Benefits: follow up Vietnamese law & as per company policy. Discuss in Interview.

- Transportation:
provided by the company- Venue: Lot D3, Northern Peninsula, Cam Lam, Khanh Hoa
Province.

Cập nhật gần nhất lúc: 2024-04-10 03:25:34