Guest Relation Officer

Responsible for establishing and maintaining mutual understanding and goodwill between VIP guests and management.
POSITION SUMMARY:
RESPONSIBILITIES:
- Assist VIP guests with airline bookings and reconfirmation’s.
- Co- ordinate and supervise all activities for VIP guests.
- Greet VIP Guests upon arrival.
- Attend recreation activities when necessary.
- Plan and conduct VIP group and function rundown meetings.
- Plan and co- ordinate all promotional activities targeting key clients.
- Trace relevant statistics about key clientele.
- Assist with check- ins/check- outs of VIP clients.
- Provide feedback from VIP Guests to Front Office Manager for action.
- Assist in any other duties when required by the Guest Relations Manager.
- Plan and co- ordinate the provision of friendly, efficient services to VIP guests
- Assist with translations (information; guest directory; menus etc.) as required.
- Schedule activities for VIP guests
- Assist all departments in being receptive to the needs of VIP guests.
- Cover guest relations desk.

ABILITIES / KEY COMPETENCIES / SKILLS:
- Good writing skills.
- Other foreign language is preferred.
- Good Interpersonal Skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Fluent in English and Chinese
- Good communication skills.
- Problem solving and organizational abilities.
EDUCATION / CERTIFICATES / EXPERIENCE:
- 1 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
- Diploma or Vocational Certification in Hotel Management, Business Administration, English or related field.

- Salary: Negotiate
- Competitive Benefit

Cập nhật gần nhất lúc: 2024-07-28 18:20:02