Guest Relation Officer ​- Nhân viên CSKH tiếng Anh

• Demonstrate thorough knowledge of all credit procedures and ensure they are applied properly
• To anticipate guests’ needs and requests ensuring that their stay at the hotel is a memorable and magical one.
• Dealing with requests, queries and questions in a fast and prompt manner
• To manage, supervise and coordinate the daily operation of the front desk and ensure that all reception and cashiering procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Ensure that all Guest complaints are handled promptly and completely
• Coordinate the services and special facilities provided to extended- stay Guests
• Meet and greet VIP Guests and major corporate clients upon arrival. Responsibilities will include dealing with all VIP & Regular Guests to the hotel.
• Offer current knowledge on all hotel products, services, policies, and emergency procedures
• Be visible in the hotel lobby and other public areas, particularly during busy times. Main duties include the greeting and escorting of all guests patronizing our hotel.
• To assist in the translation/interpretation in guest’s situation where proficiency of the Korean language is required.

• English/ Korean Speaking
• Good interpersonal skills
• Strong attention to detail
• Excellent listening skills

- Salary: highly competitive
- Health Insurance & other benefit as Company policy
- Definite term labour contract

Cập nhật gần nhất lúc: 2024-06-26 20:10:02