Guest Relation Officer

Handle guest and administrative message service

Keep abreast of current information
Provide callers with hotel information and maintain and update information files
Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met
Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, ETC
Log telephone repair and emergency reports with appropriate tracking codes in computer
Be able to use pagers, radios and two way communications systems
Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment
Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns
Assist and process all in- house requests and needs from all departments
Be familiar with, inspect, and maintain all Guest Services office equipment
Prepare all Guest Services reports
Do the inventory control and issuance of keys, radios and pagers
Up- sell hotel services, use guests’ name, verify requests and maintain a positive “can- do” attitude and tone of voice at all times

Cập nhật gần nhất lúc: 2024-07-25 01:30:03