Guest Relation Supervisor - Danang Marriott Resort & Spa

To be aware of all VIPs visiting or staying in the hotel.
To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
To ensure that the privacy of the guests and the confidentiality of the information is respected.
To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
To manage any guest complaint professionally, by resolving it and making sure the guest is satisfied, and recording it.
To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
To be fully aware of and to report all guest comments or complaints.
To carry out any other reasonable duties as assigned by the manager.
To ensure proper coverage and supervision of the Guest Relations sections at all times.
To oversee the Guest Relations operations and ensure that the hotel standards and procedures are fully known and followed.
To respect schedules, terms and deadlines as agreed with the Management.
To ensure that the privacy of the guests and the confidentiality of the information is respected.

Working knowledge of hotel management systems
Previous experience in a customer service role
Proven leadership and organizational skills
Excellent interpersonal and communication skills
High school diploma or equivalent
Able to multitask and prioritize tasks
Flexible schedule with the ability to work nights, weekends, and holidays

Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Follow the government social insurance, health insurance, unemployment insurance
Annual Leaves
24 accident insurance
Join in hotel activities
Training opportunities for career development

Cập nhật gần nhất lúc: 2024-04-03 12:08:37