Guest Relation Supervisor Giám Sát Chăm Sóc Khách Hàng

The Guest Relations Supervisor is responsible for assisting the Guest Relations Manager in Guest Relations daily operation works while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, and maximizing room revenue and occupancy.
Coordinate with concierge for arrival time to do the pickup VIP guest with Hotel transportation.
Review and prepare all daily arrivals, allocating best available rooms according to VIP status, room rate charged, and guests requests.
Welcome and check-in all guests according to established procedures.
Double check the accuracy of all work performed by Guest Relations Officers and Club Service Agents during and at the end of work shifts.
Balance all the daily posting transactions and ensure monies collected are banked in to the General Cashier’s safe at the end of each shift.

Have a pleasant and smiling personality.
Well grooming and good knowledge of local areas/ places of interest, shopping, etc.
Be familiar with all room types, benefits that would be required for the performance of the daily job function.
Be able to work shifts according to the duty roster.

• Salary and position is reviewed 1 time a year
• Bonus by individual ability and company’s performance.
• Company trip once a year + Joining party
• Dynamic and sociable working environment.
• Social insurance, health insurance, unemployment insurance and other benefits
• Having chances to get attractive company bonus every month/year

Cập nhật gần nhất lúc: 2022-05-24 12:23:02