Guest Relations Officer

• Update and maintain repeat guest history system
• Be vigilant in regard to in- house credit matters and act upon any discrepancies
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Promote Inter- Hotel sales and in- house facilities according to departmental standards to maximize revenue
• Review arrival lists and prepare compendiums prior to guests’ arrival and check- into system if necessary
• Assist guests with check in and checkout, as well as other cashiering duties
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Handling guests’ mails, messages, and answering of phone calls
• Handle guests’ complaints and comments tactfully and efficiently
• Alert Security or Duty Manager of suspicious looking person(s) / articles
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

• Ability to speak other languages and basic understanding of local languages will be an advantage
• Relevant experience
• Excellent reading, writing and oral proficiency in English language

+ Social insurance | Suncare health insurance
+ 02 months probation 100% salary, 100% Service surcharge
+ Salary: discussed during interview
+ 05 working days | 02 days off per week.
+ 3 meals/day support & Uniforms provided by the hotel
+ Training course at the hotel according to hotel regulations
Work location: Sa Pa- Lao Cai
Other modes: Discussed during interview

Cập nhật gần nhất lúc: 2025-10-18 14:00:04