Guest Relations Officer

• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Alert Security or Duty Manager of suspicious looking person(s) / articles
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Update and maintain repeat guest history system
• Promote Inter- Hotel sales and in- house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Be vigilant in regard to in- house credit matters and act upon any discrepancies
• Review arrival lists and prepare compendiums prior to guests’ arrival and check- into system if necessary
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Assist guests with check in and checkout, as well as other cashiering duties

• Ability to speak other languages and basic understanding of local languages will be an advantage
• Relevant experience
• Excellent reading, writing and oral proficiency in English language

+ 05 working days | 02 days off per week.
+ 3 meals/day support & Uniforms provided by the hotel
+ Training course at the hotel according to hotel regulations
+ Social insurance | Suncare health insurance
+ 02 months probation 100% salary, 100% Service surcharge
+ Salary: discussed during interview
Other modes: Discussed during interview
Work location: Sa Pa- Lao Cai

Cập nhật gần nhất lúc: 2024-08-17 03:45:02