Guest Relations Officer/ Chuyên viên chăm sóc khách hàng

* Main responsibilities of Guest Relations:
- To provide a sense of welcome and departure to all guests, mainly for VIP guests, regular guests, long stay guests, service recovery guests, Executive Lounge guests, high- spend customers and guests
- Celebrating special occasions by maintaining a contact point to assist them during their stay.

- This exceptional service ensures that their hotel experience equates with what is expected from a five star property. The Attendant, Executive Lounge creates a more personalized service for the Executive Lounge guests, while providing a communication link to the hotel management.

* Explanation of duties for Guest Relations:

- Be proactive in gathering guest preference information, feedback and updating guest profile of preferences.

- Perform additional tasks requested by Superiors

- Be available to assist guests and answer their queries. Identify VIPs, prepare and distribute relevant information. Liaise regularly with department concern to co- ordinate the welcome / farewell of VIP guests to / from the hotel.

- Frequently liaise with other departments within the hotel in order to ensure a seamless service for our VIP guests.

- Be representative of the qualities of delivering luxury service standards.

- Communicate relevant information to operations staff and management on VIP guests.

- To provide warm, welcoming services without compromise to all guests.

- To maintain and improve Executive Lounge service levels as required.

Besides, this position will assists Marcom team in response and communicate with customers via SNS channels

- Good command of spoken and written English with strong computer skills.
- A team player person with service mindset

- Experience in Digital Marketing knowledge is a must

- Initiative, courteous, hard working and attentive to details.

- Long- term career orientation with the hotel

- Opportunities to work in a professional working environment and career development
- Work 8hours/day, 1.5 day off/week
- Entitled annual summer outing trip, annual leave, annual health check and other benefits following hotel policy.
- Monthly salary and bonus 13th month salary at year end and 14th month salary bonus depends on business result
- Hotel pays full for employees Social- Medical- Unemployment insurance AND Personal Accident Insurance 24/24
- 2 months of probation with competitive salary + service charge
- Duty meal in working day and uniform provided by the hotel

Cập nhật gần nhất lúc: 2024-06-06 09:35:02