Guest Relations Officer (Korean Speaking)

- Maximize revenue of tour/activity and transportation.
- Suggest alternatives to meet customer needs in terms of product features and benefits.
- Have a complete knowledge of the hotel product including room rates, relative facilities, food and beverage outlets/promotions, spa, fitness center and etc.
- Meet and greet all return guests, regular guests and VIP guests of the hotel as required.
- Develop and maintain a motivational working environment within the department and positive relations with other departments.
- Ensure that all duties are complete prior to shift end as outlined in the shift checklist and that information is transferred from shift to shift.
- Ensure that all lobby and entrance areas spotless condition at all times.
- Have a complete knowledge of hotel policy and procedures.
- Monitor daily arrivals/departures and anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Report health/safety and security hazards to your manager or Duty Manager.
- Maintain regular quality control inspections of departments’ standards.
- Ensure that all issues pertaining to guest satisfaction are met and that all follow up is completed on a timely basis. Pre empt and anticipate guest needs.
* Benefits
- Accident Insurances 24/7
- Other benefits will be shared in the interview
- Insurances as per law
- 12 annual leaves, 8 days off per month
- Duty meal, uniform provided by Company
- Attractive salary and benefits, full service charge and salary during probation period
- Dormitory for staff (terms and conditions applied)
- Good opportunity for learning and development

- Fluent in Korean
- At least 01 year of experience in related field in hospitality industry (working experience at 5 star hotels/ resorts is a plus)

Cập nhật gần nhất lúc: 2024-04-11 08:30:35