Guest Relations Officer

- Helping all customers get information about the hotel&039;s facilities and providing the best personal service
- Allocate a room so that customers can be fully satisfied at check-in
- Work responsibly for all operations in the lobby
- Support customer service to ensure consistent application of company brand standards and service culture
- Proactively service customers to leave satisfactorily
- Provide professional and differentiated services to customers

- Understanding of the hotel operations process (especially GRO related sector)
- Business standard ability (MS-Office and Opera etc)
- Knowledge of hotel facilities, services, and general knowledge of the area (tourist information, etc.)
- 2-year college graduate, bachelor degree preferred(Hotel management related major preferred)
- Experience in various cultural backgrounds preferred
- At least 1 year of GRO service or Frontdesk, Concierge experience

* Competitive benefit package
*Attractive salary
* Professional and friendly working environment
- 24h accidental insurance, health care insurance for self and dependents
- Uniform, staff meals, shuttle bus are provided
- 2 days off/ week, 12 annual leaves/ year

Cập nhật gần nhất lúc: 2022-12-15 20:02:04