Guest Relations Supervisor

- Act as a coordinator between Housekeeping, Front Office, and Maintenance departments to ensure guest rooms are prepared according to standard procedures and ready for guest arrival.
- Plan and implement strategies to increase revenue, introduce guests to current programs and services of the resort, and boost departmental and overall resort revenue.
- Promptly record guest feedback, apologize for any negative experiences, and coordinate with relevant departments or report to the direct supervisor/department head for further instructions.
- Responsible for ensuring that all matters related to guest satisfaction are monitored and addressed in a timely manner.
- Perform other duties as assigned by the supervisor.
- Further details will be discussed during the interview.
- Maintain relationships with existing guests and introduce ongoing promotions and programs offered by the resort.

Communication: Strong verbal and written communication skills.
Language: Proficiency in English across all four skills (listening, speaking, reading, and writing).
Teamwork: Ability to build effective working relationships with colleagues and foster a collaborative team spirit as part of the company culture.
Skills: Familiarity with Smile software is required.
Professional Competencies: Excellent organizational skills, ability to multitask, strong problem- solving abilities, and attention to detail.
Experience: Preferably at least one year of experience in a similar position.

- Uniform
- Training & Development
- Health checkup
- Allowances
- Insurance
- Annual leave
- Salary review

Cập nhật gần nhất lúc: 2026-02-16 15:45:02