Guest Relations Supervisor

The Guest Relations Supervisor is responsible for assisting the Guest Relations Manager in Guest Relations daily operation works while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, and maximizing room revenue and occupancy.
- Review and prepare all daily arrivals, allocating best available rooms according to VIP status, room rate charged, and guests requests.
- Balance all the daily posting transactions and ensure monies collected are banked in to the General Cashier’s safe at the end of each shift.
- Welcome and check- in all guests according to established procedures.
- Coordinate with concierge for arrival time to do the pickup VIP guest with Hotel transportation.
- Double check the accuracy of all work performed by Guest Relations Officers and Club Service Agents during and at the end of work shifts.

- Well grooming and good knowledge of local areas/ places of interest, shopping, etc.
- Be able to work shifts according to the duty roster.
- Be familiar with all room types, benefits that would be required for the performance of the daily job function.
- Have a pleasant and smiling personality.

* 02 months of probation receive full salary
* Accident insurance 24/7
* Discounted rates apply when using services at the hotel in the Bel group
* Periodic health check
* Uniforms and meals in shifts
* Social & health insurance and unemployment follow Vietnam law
* 1 days off per week

Cập nhật gần nhất lúc: 2024-07-16 05:50:03