Guest Relations Talent - Nhân viên Quan hệ khách hàng

• Issue room keys and direct guests to their rooms.
• Speak to every guest in a friendly, enthusiast and courteous tone and manner.
• Process accurate payment of guest accounts.
• Verify and imprint credit cards for authorization.
• Receive and transmit messages for guests.
• Anticipate guest needs and resolve guest problems.
• Performance any tasks may assigned by superior.
• Process cash, debit card and credit card transactions for guests.
• Smile to every guest and offer an appropriate hospitality comment.
• Enforce rules and policies of the hotel.
• Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests.
• Provide accurate information about local attractions and services.
• Monitor visitors to the hotel.
• Listen and respond to guest queries and requests both in- person and by phone.
• Inform guests of hotel rates and services.
• Register and check guests in.
• Verify guest&039;s payment method.
• Ensure working area are always tidy and clean.
• Make and confirm reservations for guests.
• Manage conference room bookings and scheduling.
• Answer guest questions and requests quickly and efficiently or take personal responsibility to get the answer.
• Maintain a neat and orderly front desk and reception area.
• Welcome and greet guests.
• Complete and maintain any incident reports, daily activity reports or other reports requested by management.
• Answer and direct incoming calls.
• Inform housekeeping when rooms have been vacated and are ready for cleaning.
• Review accounts and charges with guests during the check- out process.
• Maintain clear and accurate records of guest room bookings.
• Ensure proper room allocation.
• Confirm relevant guest information.

• Excellent command of English language, the second language priority.
• Knowledge of Smile or Otherworld Class Property Management System is an advantage.
• A positive attitude and excellent communication skills. Experience in motivating and leading a winning team.
• BA/BSc or diploma in hotel management or relevant field.
• Experience in a front office job is an advantage.

- High opportunity for learning, development and promoted career path.
- Dynamic and friendly open working environment
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.

Cập nhật gần nhất lúc: 2024-04-12 00:55:28