Guest Service Agent

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Responsible and attends to guest’s request of using the service of safety box at all times
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
Maintains intimate knowledge of departmental standards and procedures
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Registers and rooms all arrivals according to established procedures
Keeps abreast of all modifications to accounting policies and procedures
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Maintains cashier float and ensures accurate daily report of all money received
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Performs the audit balances and prepares all works for audit in an orderly fashion

1 year experience in guest / customer service, or an equivalent combination of education and experience.
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​
At IHG, we provide you competitive benefits and comply to all current laws
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​
True Responsiveness

Cập nhật gần nhất lúc: 2025-06-30 09:05:05