Guest Service Agent

Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.
• Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist.
• Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction.
• Maintains cashier float and ensures accurate daily report of all money received/sent.
• Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation.
• Registers and rooms all arrivals according to established procedures.

What we need from you
Education: High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
Service years in the field: 01- year experience in customer service or switchboard operator.
Knowledge and skills:

Proficient in the use of Microsoft Office and Guest Services related System.
Good problem solving and organizational skills.
Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Language:English (listening, speaking, reading and writing).

DAY OFF

At least 12 days of leave/year
Enjoy 2 days off/week

ALLOWANCE- SUPPORT

Vacation allowance (depending on level)
Monthly service fee bonus
Allowance for moving expenses to get a job
Home visit allowance

INSURANCE

Get accident insurance 24/7 from the first day you get a job

OTHER BENEFITS

Enjoy discounts on using services at the resort, booking IHG staff rates

Cập nhật gần nhất lúc: 2024-03-25 03:35:44