Guest Service Agent

Duties and Responsibilities:
Any other duty that may be assigned by management.
Ensure front desk is clean and tidy at all times.
Have a complete knowledge of hotel policies and procedures.
Complete all shift duties as outlined on shift check list prior to the end of shift.
Issue safety deposit boxes to hotel guests ensuring access and release forms are completed per hotel procedures.
To arrive at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the employee handbook.
Report health, safety, and security hazards to the assistant manager- front office, and/or manager on duty.
To perform check- in, check- out and cashiering for hotel guests.
To develop a close and harmonious working relationship with housekeeping and all hotel departments.
Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.
Ensure float is maintained at a constant level as issued by accounting department.
To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
Attend training and meetings as required.
Handle reservation calls after hours, ensuring guest needs are met, in a helpful efficient manner, input into the system as per procedure.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.
Carry out requests as directed by hotel management.
Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honored.
Receive, handle and relaying of messages, mail, voice mail and faxes in an efficient, timely manner as per hotel policy
Suggest alternatives to meet customer needs in terms of product features and benefits.
Offer information and services where appropriate.
Thank customers and invite our guests to return.

At least Bachelor degree in any field
New graduate who taken internship in related field or at least 1 year experience in front office
Good inter- personality skill and outgoing, friendly
Strong in English communication skill
Strong in problem solving skills, and execution of work
Proficiency in English communication

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Cập nhật gần nhất lúc: 2025-06-13 16:20:02