Guest Service Agent (Female)

• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

- Good computer skills & fluent in working with the system
- Have majority of hospitality or English
- Basic English competencies and above
- Be able to work under pressure
- Have at least 2 year experience in hospitality
- Being friendly, honest, careful and willing to deal the problems

- Insurance as regulated
- Public holidays, annual leave and birthday allowance
- Opportunities for further career development
- Company activities as schedule
- Service charge and bonus as company policy
- Other benefits to be discussed during the interviews

Cập nhật gần nhất lúc: 2024-05-21 18:10:03