Guest Service Agent/ Lễ Tân Khách Sạn

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the reservation systems
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Maintains intimate knowledge of departmental standards and procedures
• Knowledgeable of all special promotion procedures, for programs.
• Assist guests with check in and checkout, as well as other cashiering duties
• Attends to guest’s complaints, inquiries and requests, referee problems to superior.
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• Maintains cashier float and ensures accurate daily report of all money received
• Registers and rooms all arrivals according to established procedures
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• Maintains exemplary deportment standards of behavior and appearance and attitude.
• Keeps abreast of all modifications to accounting policies and procedures
• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

Excellent reading, writing and oral proficiency in English language
Minimum 1 years of relevant experience in a similar capacity
Ability to speak other languages and basic understanding of local languages will be an advantage
Diploma in Tourism / Hospitality Management

Creative and friendly work environment.
5 working days per week as regulated | 2 days off per week
Uniform and meal during shift provided by the Hotel | Complimentary parking for motorbikes and cars.
Social Insurance participation upon signing the official Labor Contract (HĐLĐ).
2- month probation period with 100% salary and full service charge.
Employee preferential rates when using hotel services.
Annual leave/Paid time off | Periodic health checks.
Domestic and international training courses.

Cập nhật gần nhất lúc: 2026-01-15 12:25:02