Guest Service Agent (Nhân Viên Lễ Tân)

- Secure payment; activate/reissue room keys.
- Cash- guests&039; checks, process all payment types, vouchers, paid- outs, charges, and provide change.
- Arrange transportation for guests/visitors.
- Perform other reasonable job duties as requested by Supervisors.
- Notify Loss Prevention/Security of any reports of theft.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and- professional; maintain confidentiality of proprietary information; protect company assets.
- Speak using clear and professional language; answer telephones using appropriate etiquette.
- Coordinate with Housekeeping to track room status and guest concerns.
- Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
- Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
- Run and check daily reports, contingency lists, and credit card authorization reports.
- Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards.
- Communicate to appropriate staff when guests are waiting for an available room.

• Good character and ethics.
• Previous experience in the Front Office is advantage.
• Fluent in English to meet business needs.
• Appreciate Hilton culture.
• Have a strong sense of responsibility and learning ability.
• Proficient in the use of Microsoft Office and Front Office System.
• Strictly obey the relevant laws and regulations, internal policies and implementations.
• Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliable.

• Pre- opening Service Charge
• 12- 14 Annual Leaves
• Heath Care Insurance (24/7)
• Others benefits
• Insurance as labor law (apply from starting date)
• Working hours: 8 hours/ day, 2 days off per week
• Accommodation, uniform, transportation, meals
• Competitive salary
• Relocation, home leave ticket, repatriation allowances

Cập nhật gần nhất lúc: 2024-06-16 02:40:02