Guest Service Agent/Nhân viên lễ tân

Endeavors to maintain the high standards of the hotel with particular regard to the importance of A/Club member and other VIP’s and with reference to hotel and to be a health or safety hazard.
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Accor Loyalty programs.
Performs the audit balances and prepares all works for audit in an orderly fashion.
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
Is familiar with other Accor hotels so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Accor hotel
Maintains exemplary department standards of behavior and appearance and attitude as expected in a Novotel
Cashes hotel guest’s personal and travelers checks and assists with currency exchange.
Maintains cashier float and ensures accurate daily report of all money received.
Conversant with emergency evacuation and fire procedures for relevant department.
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
Perform any other task assigned based on Hotel needs or requirements...
Responsible and attends to guest’s request of using the service of safety box at all times.
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e- mail, messages, and how to interpret availability sources within the reservation systems.
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Registers and rooms all arrivals according to established procedures.
Keeps abreast of all modifications to accounting policies and procedures.
Maintains intimate knowledge of departmental standards and procedures.

1 year experience in guest / customer service, or an equivalent combination of education and experience.
High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.

- Professional working environment / Môi trường làm việc chuyên nghiệp
- Opportunity to access variety of training programs conducted by the Hotel & Group /Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành
- Competitive salary offerred / Mức lương cạnh tranh.
- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng...

Cập nhật gần nhất lúc: 2024-04-03 12:07:40