Guest Service Agent (Nhân viên lễ tân)

- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures.
- Processes guest check-outs.
- Perform any other duties which may be assigned by the management from time to time
- Assists in pre-registration and blocking of rooms for reservations
- Files room key cards.
- Registers guests and assigns rooms. Accommodates special requests whenever possible.
- Knows how to use front office equipment.
- Understands room status and room status tracking
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Knows room locations, types of rooms available, and room rates.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
- Maintains cashier float and ensures accurate daily report of all money received

- Good english and strong communication & service mind
- College&039;s degree in Hospitality Management,Economics, Business Administration, English...
- At least 01 year experience in the same position (Experience working in international 5-star hotels is preferred)

Dynamic, professional & open minded working evironment
Good salary, benefits and bonus
Service chage
Joining training courses according standart of Best Western Hotels
Have annual physical examination

Cập nhật gần nhất lúc: 2022-08-03 04:52:04