Guest Service Agent / Nhân Viên Lễ Tân (English, Chinese, Korean, Russian... Speaking)

Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.
• Does everything possible to ensure that the guests depart the hotel with a high level of satisfaction.
• Attends to guest complaints, inquiries and requests; escalates problems to supervisor/Assistant Manager if he/she is unable to assist.
• Registers and rooms all arrivals according to established procedures.
• Performs check in, check out, room change procedures and ensures all data are fully entered correctly into the hotel systems in accordance with reservation.
• Maintains cashier float and ensures accurate daily report of all money received/sent.

What we need from you?
Education:High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent.
Service years in the field: 01 year experience in customer service or switchboard operator.
Knowledge and skills:

Strong communication skills when interacting with others; demonstrated ability to effectively interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good problem solving and organizational skills.
Proficient in the use of Microsoft Office and Guest Services related System.

Language:

English (listening, speaking, reading and writing).
Others: Chinese, Korean, Russian... (listening, speaking, reading and writing).

LEAVE- NGÀY NGHỈ

2 day- off per week/Hưởng 2 ngày nghỉ/tuần.
At least 12 Annual Leave per year/Ít nhất 12 ngày phép/năm.

ALLOWANCE- TRỢ CẤP

Relocation allowance/Trợ cấp chi phí di chuyển nhận việc.
Rest & Relaxation allowance (depends on job band)/Trợ cấp nghỉ dưỡng (tùy cấp bậc).
Home leave allowance/Trợ cấp thăm nhà.
Service charge/Thưởng phí phục vụ hàng tháng.

INSURANCE- BẢO HIỂM

7 Insurance provided by the Resort from start date/Được Khu nghỉ dưỡng mua bảo hiểm tai nạn 24/7 từ ngày đầu nhận việc.
CompulsoryInsurance by Law/Được đóng các loại bảo hiểm bắt buộc theo quy định nhà nước.

OTHER BENEFITS- CÁC PHÚC LỢI KHÁC

Discount on resort service, IHG employee rate/Được hưởng giảm giá sử dụng dịch vụ tại resort, đặt phòng giá nhân viên IHG.
Accommodation at Staffhouse, meal, bus to work (free)/Được cung cấp phòng ở tại Nhà nhân viên, bữa ăn, xe đưa đón đi làm (miễn phí).
Birthday voucher and celebration/Được tổ chức sinh nhật và phiếu quà tặng.

Cập nhật gần nhất lúc: 2024-07-22 15:10:03