Guest Service Agent/ Nhân viên Lễ tân

Advise guest of messages.
Verify/adjust billing for guests.
Coordinate with Housekeeping to track room status and guest concerns.
Count and secure bank at beginning and end of shift.
File guest paperwork or documentation.
Arrange transportation for guests/visitors.
Process all guest check- ins, check- outs, room assignments, and room change/late check- out requests.
Run and check daily reports, contingency lists, and credit card authorization reports.
Notify Loss Prevention/Security of any reports of theft.
Supply guests with directions and information.
Comply with quality assurance standards.
Perform other reasonable job duties as requested by Supervisors.
Cash- guests&039; checks, process all payment types, vouchers, paid- outs, charges, and provide change.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
Operate telephone switchboard station.
Clear departures in computer system.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Communicate to appropriate staff when guests are waiting for an available room.
Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions.
Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Second foreign language is a plus
High school diploma or GED
Good command of English
Relevant experience in the same position at 5- star international hotel chain

5 days off per week | 1.5 ngày nghỉ mỗi tuần
Accommodation is provided for non- local associates | Hỗ trợ nhà ở cho nhân viên ở xa
Service charge allowance during pre- opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International
Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
Opportunity to grow career at the most luxurious 5- star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới

Cập nhật gần nhất lúc: 2025-06-30 09:05:05