Guest Service Agent (Receptionist)

Guest name used during the experience, when known
Good posture, smile, eye contact, and attentive listening maintained throughout the interaction
If standing in a queue, an attempt to acknowledge the guest was made in a timely manner
To uphold the brand standards and to be responsive to the instructions of Guest Service Supervisor. The role of the Receptionist will be to accommodate the requests and needs of all guests. The Receptionist will be required to greet and assist guests for their registration, make recommendations, advise related services, and bid farewell to guests.
The overall experience met guest expectations and was free of negative detractors
The Receptionist will act at all times in a courteous, safe and efficient manner, in accordance with the Gallery’s policies and procedures, ensuring that a high level of service is maintained.
Warm welcome/greeting provided to the guests
Uniform, name tag and Sheraton pride pin meets standard
Well- groomed and professional, wearing a uniform
Further assistance offered to the guest
Warm and sincere closing offered and appreciation demonstrated

Candidate with working experience at a 5 star hotel is preferable
Good communication skills in English
Able to work shift and public holidays
Hard working, friendly, great attitude

Competitive salary
24 personal accident insurance
Free meals and parking
Free uniform (including laundry service)
Professional training & working environment

Cập nhật gần nhất lúc: 2024-04-03 11:14:23