Guest Service Center Agent/ Nhân Viên Tổng Đài

• Maintains a clean work environment
• Perform any other duties which may be assigned by the management from time to time.
• Records and controls accurately wake up calls
• Be a friendly face and helping hand to our guests
• Maintains detailed knowledge of the Hotel&039;s fire, life and safety system
• Pages staff member when requested
• Abides by principles of guest privacy
• Report on logbook daily
• Pages guests in co- operation with concerned departments
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Attends to all guest queries and requests promptly
• Other ad- hoc duties- unexpected moments when we have to pull together to get a task done
• Assists guests with international calls and directory queries
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• May assist with other duties as assigned by management
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Aware of local telephone listings and frequently dialed numbers
• Maintain detailed knowledge of Resort Information
• Process all incoming and outgoing calls accurately and courteously
• Records all requests on daily jobs sheets
• Advises defects on switchboard equipment to Supervisor
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Look smart- wear your uniform with pride

Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
Service years in the field :
1 year experience in customer service or switchboard operator.
Knowledge and skills:
Excellent English
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Proficient in the use of Front Office System
Preferred (if required)
Language: English and Vietnamese

• Rest & Relaxation Allowance per 3 months
• Social Insurance as law
• Bao Viet Health insurance for personal and family
• Service charge
• Housing, uniform, meal and transportation are provided by the resort
• Relocation assistance
• Gym room
• Home Leave allowance
• Repatriation allowance
• 24/7 Accident Insurance
• Competitive salary

Cập nhật gần nhất lúc: 2024-08-01 10:45:03