Guest Service Center Agent / Nhân viên Tổng Đài (6 months contracts) - Danang Marriott Resort & Spa

Provide detailed information about points of interest in the area
Concierge services including booking activities, dining reservations and transport
Promptly and courteously attend to telephone calls and text messages, directing as appropriate
Provide direction to guests requiring guidance and offer any further assistance, as required
Follow emergency and safety procedures
Ensure guest special requests are efficiently completed
Provide information on hotel facilities and services
Other related duties as assigned by the management
Arrange services required for guests with special needs

High school diploma or suitable equivalent
Excellent customer service and conflict resolution abilities
Feel comfortable working in a fast- paced environment requiring multitasking
Strong problem- solving skills required
Competent in Microsoft Office software
Tourism & Hospitality experience preferred

Follow the government social insurance, health insurance, unemployment insurance
Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Annual Leaves
24 accident insurance
Join in hotel activities
Training opportunities for career development

Cập nhật gần nhất lúc: 2024-04-03 11:49:55