Guest Service Center Agent / Nhân Viên Tổng Đài (6 Months Contracts) - Danang Marriott Resort & Spa

Provide direction to guests requiring guidance and offer any further assistance, as required
Other related duties as assigned by the management
Promptly and courteously attend to telephone calls and text messages, directing as appropriate
Ensure guest special requests are efficiently completed
Arrange services required for guests with special needs
Provide information on hotel facilities and services
Provide detailed information about points of interest in the area
Follow emergency and safety procedures
Concierge services including booking activities, dining reservations and transport

Tourism & Hospitality experience preferred
Competent in Microsoft Office software
High school diploma or suitable equivalent
Strong problem- solving skills required
Feel comfortable working in a fast- paced environment requiring multitasking
Excellent customer service and conflict resolution abilities

Working 5 days per week- off 2 days per week
Competitive salary and monthly service charge
Follow the government social insurance, health insurance, unemployment insurance
Annual Leaves
24 accident insurance
Join in hotel activities
Training opportunities for career development

Cập nhật gần nhất lúc: 2024-03-27 23:26:09