Guest Service Center Agent/ Nhân Viên Tổng Đài

• Abides by principles of guest privacy
• Advises defects on switchboard equipment to Supervisor
• Perform any other duties which may be assigned by the management from time to time.
• Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
• Attends to all guest queries and requests promptly
• Be a friendly face and helping hand to our guests
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Aware of local telephone listings and frequently dialed numbers
• Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard
• Pages staff member when requested
• May assist with other duties as assigned by management
• Assists guests with international calls and directory queries
• Look smart – wear your uniform with pride
• Pages guests in co- operation with concerned departments
• Maintain detailed knowledge of Resort Information
• Handles guests needs or requests and reports complaints to Resort Assistant Manager
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Records and controls accurately wake up calls
• Process all incoming and outgoing calls accurately and courteously
• Records all requests on daily jobs sheets
• Report on logbook daily
• Maintains detailed knowledge of the Hotel’s fire, life and safety system
• Maintains a clean work environment

Education:
Diploma or Vocational Certificate in Business Management, Business Study or equivalent
Service years in the field :
1 year experience in customer service or switchboard operator.
Knowledge and skills:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Excellent English
Proficient in the use of Front Office System
Language: English and Vietnamese
Preferred (if required)

• Service charge
• Gym room
• Social Insurance as law
• Relocation assistance
• Repatriation allowance
• 24/7 Accident Insurance
• Rest & Relaxation Allowance per 3 months
• Housing, uniform, meal and transportation are provided by the resort
• Competitive salary
• Home Leave allowance
• Bao Viet Health insurance for personal and family

Cập nhật gần nhất lúc: 2024-08-01 10:45:03