Guest Service Center Agent - Nhân viên tổng đài

Contributes and maintains business like working environment ensuring minimal background noise and conversation which could be transmitted through sensitive headsets.
Answers and connects all incoming calls from both in and out of house.
Provides quality service to guests, staff, and incoming calls and a wide range of information pertaining to the hotel and Activities in and around the island.
Projects the image of courteous, friendly service at all times.
Accepts and relays messages for guests and hotel personnel.
Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
Connects local and international calls quickly, courteously and accurately.
Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
Handles wake- up calls as requested with accuracy, whether they be automatic programmed or personal wake- up calls.
Responsible for facilitating efficient communications for both guests and staff both within the hotel and for external communications.
Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
Be fully conversant in all hotel products and services in order to handle guest enquiries efficiently and courteously.

Requirements:

University degree in hospitality management, business administration or related fields.
Progressive career in Guest Service Center in a 5 star hotel with at least 1 year experience in a similar role. International experience is desirable.
Very familiar about the local area with established contacts in hospitality, transportation, retail and tourist attraction.
Can speak English fluently, candidates who are excellent in one out of three languages: Korean, Japanese, Chinese are preferred.

Social Insurance, Health Insurance and Accident Insurance as per law
Accident 24/7 Insurance
Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
Delicious and nutritious meal at Hotel Associate restaurant.
Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
Uniform provided by Hotel.
International and professional but friendly 5- star working environment.
Food and Beverage discount at Hotel restaurant.
Other benefits following Hotel policy & Vietnam labor law
Competitive remuneration package

Cập nhật gần nhất lúc: 2024-03-25 13:35:29